Hotel Prestige: Incompetent Staff & OwnerWe are a group of four photographers – two couples.One of our group began in February to make attempts to schedule a 4-day stay, with exclusive use of Hotel Prestige wildlife photography hides. She wrote emails and called. Whenever she connected, she was told ‘the person is not available,’ and ‘someone will call you back.’She gave up after a number of attempts. She contacted a friend who acts as an agent, and who had actually helped build the wildlife hides for the hotel. He agreed to help.It also took him many attempts: he said he had to call about 20 times. He was finally able to make reservations for us for the middle of May.When we four showed up at the hotel’s front desk on 16 May, they said only one room was ready, and that the other would be ‘ready later.’‘Later’ (this is Monday afternoon), we discovered that this ‘other’ room was actually an unfinished room in their unfinished annex, on the 4th floor – Most certainly not the ’87 bgn, Double Room’ for which we had pre-registered and prepaid. Here is what we got:• No door keys• No hot water (until Tuesday evening)• No refrigerator• A broken bathroom shower – one of two doors not attached; the unit itself was barely attached to the wall (when you are inside, if you move, the shower unit moves with you)• Two single beds, almost no furniture (no couch, no chairs), and a very small wardrobe with no hangers• Towels, topsheets, and blankets damp from incomplete drying• No controller for the air conditioning unit; it was set at 16°C; this made for a very cold, uncomfortable night, since the topsheets and blankets were damp.Part of our ‘prepaid package’ included exclusive use Tuesday and Wednesday of their wildlife hides, and the possibility to use them Thursday, if no photographer was scheduled for that day.We discovered that Prestige Hotel had double-booked use of their wildlife photography hides for the entire week. On Tuesday, one half of our group used the Bee-eater Hide all day while myself and my partner were at the Raptor Hide. But, another group (not their fault; they were scheduled just like we were) showed up at the Raptor Hide, and we lost use of that hide for most of the day.Hotel staff told us the Songbird Hide (the hotel’s third hide) was unfinished and unavailable, but we learned the other group used it on Thursday.There were other problems:• One member of our party had to shuttle us around because the hotel staff was often too busy to do it as advertised• The hotel was supposed to provide raptor bait for the Raptor Hide. They did so only for Tuesday; no bait was provided on Wednesday, and we had to carry our the bait out to the hide on Thursday. This bait provided on Thursday was only chicken legs and feet – even the crows would not touch it• The roof for the Bee-eater Hide leaks like a sieve when it rains• The floor of the Raptor Hide is not well-constructed – it pops and creaks at the slightest movement; there is only one corner where you can move without noise, if you are careful.My conclusion:• After all this f**king up by hotel staff and the owner who does scheduling, in spite of their offers for a free stay at some later date, I will never return to stay at this hotel, not even to use their wildlife hides. They likely wouldn’t remember who I was anyway.• Not only will I not return, I will actively try to ensure no one else gets caught in their scam.If I were to be as magnanimous as possible, I might say maybe the hotel staff means well. Maybe they just lack experience.However, they did lie to us a number of times, so I think not.